Workshop 2 – SMRP Best Practice Metrics Workshop – Led by Paul Casto, the Society of Maintenance & Reliability Professionals

How do you know which metrics truly matter? The Society for Maintenance & Reliability Professionals (SMRP) Body of Knowledge and Best Practices, 5th Edition, are the basis for this workshop. In this workshop, you’ll gain insights into the latest thinking on maintenance and reliability (M&R) metrics. Attendees will learn how to use the metric hierarchy for linking M&R activities to an organization’s strategy. Using this proven process, M&R practitioners will be able to make the business case for reliability to operations and leadership. M&R best practices will be discussed, along with how the metrics align with SMRP’s five pillars in the Body of Knowledge. This hands-on workshop reviews the standard definitions and application of common metrics developed by the SMRP Best Practices Committee. Attendees will understand how to measure performance consistently, make valid comparisons and provide guidance to their organization on how to use SMRP metrics. The workshop is interactive; attendees will participate in activities using specific examples to apply and calculate metrics.

After completing this workshop, participants will be able to:

  • Examine the process for determining the right set of metrics for yourbusiness
  • Understand the process (metric hierarchy) for linking M&R metrics to the organization’sstrategy
  • Identify metrics that measure efficiency, effectiveness and strategicexecution
  • Practice calculating M&R metrics using formulas and sample datasets
  • Discuss the value of dashboards/scorecards as a tool to track strategicexecution
  • Discuss effective techniques of data reporting so that management can use the information to make better decisions

Rick Clonan’s & Paul Casto’s Bio’s

Rick started his 27-year career in maintenance on board the submarine USS Baltimore SSN-704 in 1991. He discovered an ability to repair equipment and had a knack for figuring out why things were broken. After his time in the Navy was over, he began a career in Industrial Maintenance where he grew his skill set even more. After being promoted to Maintenance Technologist and attending RMC Bootcamp at the University of Tennessee, Rick obtained his CMRP certification. He has since held positions as Planner, Scheduler, and Maintenance Supervisor. Rick has also been a CMMS Administrator and was the lead consultant on the development of that project. He earned his RMIC certification from UT based upon quantifiable improvements made at his facility due to the successful implementation of that system. He has served or is currently serving on several committees within SMRP, including the SMRP Conference committee, the Best Practices Committee where he now serves as Chair, and the Maintenance and Reliability Knowledge Committee. He currently serves as the chapter Treasurer for the SMRP Middle Tennessee Chapter. Rick has been married for 23 years to his wife Chandra. In his spare time, he enjoys cooking, mountain biking, and golfing with his daughter.

Paul Casto is the Intelligent Assets Practice Leader at Gray Matter Systems with a focus on Asset Performance Management (APM). He is a leading practitioner in reliability and maintenance(R&M) improvement methodologies and has hands-on experiencein reliability, maintenance, operations and engineering in the chemical, steel, aluminum, automotive, oil and gas, aerospace, consumer goods and construction industries. His current areas of focus include: value creation through Asset Performance Management (APM), the development of asset health models, the application of advanced reliability and maintenance tools/strategies, data analytics, prognostics, machine learning, business case development and risk analysis, and R&M leadership.

Paul holds a Bachelor’s degree in Electrical Engineering from West Virginia University, a Master’s degree in Engineering Management from Marshall University Graduate College,an MBA from Clemson University and a Masters in Maintenance Management and Reliability Engineering from the Monash University. He has done PhD work in Industrial Engineering (ABD) at the University of Tennessee. Paul holds ASQ certification in Reliability Engineering, Quality Engineering and as a Six Sigma Black Belt. He has a certificate in Strategic Decision and Risk Management from Stanford University and is pursuing an Asset Management Professional Certification (AMPC) from Humber College/PEMAC. Paul is a SMRP Certified Maintenance and Reliability Professional (CMRP) and serves on the SMRP board as the Director of SMRP’s Body of Knowledge. He has served on the University of Tennessee’s Maintenance and Reliability Center Board of Advisors, the SMRPCO Advisory Council, Chair of the SMRP Best Practices Committee, the SMRP Education Committee and the API-691 Risk Based Management for Machinery subcommittee. He is an active member of ASQ andIEEE.